About Us

About Us — Ashiyana Store

Ashiyana Store — Bringing Nature Home

Ashiyana Store began as a small, home-run venture with a simple purpose: make quality plants available to every Indian home. I am Rahul Seth, the founder. Starting in 2020 with limited resources, I built this business by personally selecting plants, packing orders, and supporting customers — always focusing on quality and care.

Today, Ashiyana Store offers a curated collection of indoor and outdoor plants, flowering vines, and gardening essentials chosen for the Indian climate. We ship across India and prioritize healthy stock, accurate product information and clear customer service.

Our promises

  • Honest product descriptions and photos that match what you receive.

  • Clear contact channels for questions and support.

  • Reasonable, transparent shipping and return policies.

Explore our collection at: https://ashiyanastore.com
Contact us: support@ashiyanastore.com | +91 08069378155

Terms & Conditions — Ashiyana Store

Effective date: 25/09/2025

These Terms & Conditions (“Terms”) govern your use of the Ashiyana Store website and services (together, the “Services”). By using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. About the Business

Business name: Ashiyana Store
Website: https://ashiyanastore.com
Contact email: support@ashiyanastore.com
Phone: +91 08069378155
(Owner / Operator: Rahul Seth)

2. Eligibility & Account Responsibility

  • You must be at least 18 years old to place orders.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Orders & Payment

  • Prices are in Indian Rupees (INR) and are displayed at checkout. The price shown at the time of purchase is final.

  • We accept the payment methods shown at checkout. By submitting payment information you represent that you are authorized to use that payment method.

  • Order acceptance may be subject to product availability and payment authorization.

4. Product Information & Availability

  • We strive to provide accurate images and descriptions. However, slight natural variation in plant appearance is normal. We do not make guarantees beyond the product description provided on the product page.

  • Availability is subject to change. If we cannot fulfill your order we will notify you and offer alternatives or a refund.

5. Shipping & Delivery

  • We ship within India. Shipping charges and estimated delivery times are shown at checkout.

  • Delivery times are estimates only and may be affected by factors outside our control (weather, courier delays, strikes, public holidays, etc.).

  • We will email/SMS tracking information when your order is dispatched.

6. Returns, Exchanges & Refunds

  • Defective or incorrect items: Notify us within 7 days of delivery if an item arrives damaged, defective, or not as described. We will arrange a replacement or refund after verifying the issue.

  • Return condition: Returned items must be in the condition described and, where applicable, in original packaging. For plants, take photos and send immediately — living plants are perishable and handled case-by-case.

  • Refund timeline: Refunds (if approved) are processed to the original payment method within 7–10 business days after we receive and inspect the return.

  • Change of mind: Change-of-mind returns may not be accepted for live plants due to the perishable nature, unless otherwise agreed at purchase.

7. Cancellations

  • You may request cancellation before the item is dispatched. Once dispatched, standard return procedures apply.

8. Pricing Errors

  • In case of an obvious pricing error (e.g., a price listed incorrectly), we reserve the right to cancel the order and refund you.

9. Privacy & Data

  • We collect and use personal information to process orders and provide customer service. Our Privacy Policy (link) explains what we collect, how we use it, and your rights. By ordering you consent to our use of your personal data for order processing and communications.

10. Customer Support

  • Email: support@ashiyanastore.com

  • Phone: +91 08069378155

  • Business hours: (specify your support availability, e.g.) Tuesday & Thursday — 10:00 AM to 3:00 PM; other support by appointment.
    Please keep order numbers or screenshots ready for faster support.

11. Limitation of Liability

  • To the maximum extent permitted by law, Ashiyana Store is not liable for indirect, incidental, consequential, or special damages arising from use of our Services. Our total liability for any claim related to an order will not exceed the amount paid for that order.

12. Intellectual Property

  • All content on the site (images, text, logos) is owned by Ashiyana Store or used with permission. Do not reproduce without consent.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India. Any dispute arising out of these Terms will be subject to the exclusive jurisdiction of the courts in Prayagraj, Uttar Pradesh.

14. Changes to Terms

  • We may update these Terms from time to time. The updated Terms will be posted on the website with an updated effective date.

15. Contact

For questions about these Terms or our policies contact: support@ashiyanastore.com or +91 08069378155