Refund policy
Return & Refund Policy – Ashiyana Store
Effective Date: 25/09/2025
At Ashiyana Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may be eligible for a return, exchange, or refund under the following terms:
1. Return Policy
Eligibility for Returns
✅ Products must be returned within 7 days of delivery.
✅ Items must be unused, in original condition, and in original packaging.
✅ Proof of purchase (order confirmation email, receipt, or invoice) is required.
Non-Returnable Items
❌ Custom-made or personalized products.
❌ Sale or clearance items.
❌ Used, damaged, or altered products.
❌ Perishable goods such as plants and flowers (unless damaged on arrival).
How to Return
1️⃣ Email us at support@ashiyanastore.com within 7 days of delivery. Please include your order number and reason for return.
2️⃣ Pack the item securely in its original packaging, including all accessories/manuals (if any).
3️⃣ We will provide return instructions and, if applicable, a return shipping label.
2. Refund Policy
Eligibility for Refunds
💰 Refunds are available only for items that are defective, damaged on delivery, or incorrect.
📦 Returned items must be unused, in their original condition, and in original packaging.
📩 Refund requests must be submitted within 7 days of delivery.
Refund Process
1️⃣ Once your return is received and inspected, we will notify you of approval or rejection.
2️⃣ If approved, refunds will be processed within 7–10 business days to the original payment method.
Return Shipping
🚚 Customers are responsible for return shipping costs (unless the item was defective or incorrect).
🚫 Shipping charges are non-refundable.
3. Late or Missing Refunds
If you haven’t received your refund yet:
🔍 First, check your bank account.
💳 Contact your credit card company (it may take some time to post).
🏦 Then, contact your bank as processing times vary.
📩 If you’ve done all this and still haven’t received your refund, email us at support@ashiyanastore.com.
4. Exchanges
🔄 We only replace items if they are defective or damaged.
📧 To request an exchange, email support@ashiyanastore.com.
📍 Return Address:
Nav Youak Society, Asalfa Village, N S S Road, Mumbai – 400084, Maharashtra, India
5. Contact Us
For questions or assistance, please reach out to our support team:
📧 Email: support@ashiyanastore.com
📞 Phone: +91 08069378155
🌱 Thank you for choosing Ashiyana Store! We truly value your trust and aim to provide you with the best shopping experience. 🌿💚