Cancellation & Refund Policy
1. Cancellation Policy
Order Cancellation
✅ Customers can cancel their orders within 24 hours of purchase.
✅ To cancel an order, contact our customer service at:
📧 Email: support@ashiyanastore.com
📞 Phone: +91 08069378155
🚚 Note: If the order has already been shipped, cancellation will not be possible. In such cases, please refer to our Return Policy.
2. Refund Policy
Eligibility for Refunds
💰 Refunds are available for defective or damaged items received upon delivery.
📦 Items must be unused, in their original condition, 360° unboxing video and in original packaging.
📩 Refund requests must be made within 7 days of receiving the product.
Refund Process
1️⃣ Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
2️⃣ If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
Return Shipping
🚚 Customers are responsible for return shipping costs.
🚫 Shipping charges are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.
Non-Refundable Items
❌ Perishable goods such as plants and flowers cannot be returned.
❌ Sale or clearance items are non-refundable.
3. Late or Missing Refunds
If you haven’t received your refund yet:
🔍 First, check your bank account.
💳 Then, contact your credit card company—it may take some time for the refund to be officially posted.
🏦 Next, contact your bank, as processing times can vary.
📩 If you’ve done all of this and still haven’t received your refund, please email us at support@ashiyanastore.com.
4. Exchanges
🔄 We only replace items if they are defective or damaged.
📧 To request an exchange, email us at support@ashiyanastore.com.
📍 Send your item to:
🏠 Nav Youak Society, Asalfa Village, N S S Road, Mumbai - 400084, Maharashtra, India
5. Contact Us
For any questions or further assistance, please reach out to our customer service team:
📧 Email: support@ashiyanastore.com
📞 Phone: +91 08069378155
Thank you for choosing Ashiyana Store! We value your trust and aim to provide the best shopping experience. 🌿💚