Terms Of Service

📜 Terms of Service – Ashiyana Store

Effective Date: 25/09/2025

Welcome to Ashiyana Store. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website (https://ashiyanastore.com) and services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. User Eligibility & Account Responsibility

  • You must be at least 18 years old to place an order.

  • You agree to provide accurate and current information when creating an account or placing an order.

  • You are responsible for safeguarding your account credentials and for all activity under your account.

2. Product Listings & Availability

  • We strive to ensure that all product descriptions, prices, and images are accurate and updated.

  • Natural variations may occur in live plants; images are for reference only.

  • Products may be modified, updated, or discontinued without prior notice.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We accept payments via UPI, credit/debit cards, net banking, wallets, and other methods displayed at checkout.

  • Prices are in INR and may change without notice, but confirmed orders will not be affected.

4. Shipping & Delivery

  • We currently ship across India. Shipping charges and delivery timelines are shown at checkout.

  • Delivery times are estimates only and may vary due to external factors (courier delays, weather, strikes, etc.).

  • Risk of loss transfers to the customer once the order is handed to the delivery partner.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery for defective, damaged, or incorrect items.

  • To request a return, contact our support team with your order details and reason for return.

  • Refunds (if approved) are issued to the original payment method within 7–10 business days after we receive and inspect the return.

  • Returns for “change of mind” may not be accepted for live plants due to their perishable nature.

6. Privacy Policy

  • We respect your privacy and handle your personal data responsibly.

  • Our detailed Privacy Policy explains how we collect, use, and protect your data.

7. Intellectual Property

  • All website content, including text, graphics, images, and logos, belongs to Ashiyana Store or its content providers.

  • Reproduction or distribution of our content without permission is prohibited.

8. Limitation of Liability

  • To the extent permitted by law, Ashiyana Store is not liable for indirect, incidental, or consequential damages related to the use of our services.

  • Our maximum liability for any claim is limited to the value of the product purchased.

9. Governing Law

  • These Terms are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in Prayagraj, Uttar Pradesh, India. (Better to match your actual place of business instead of Mumbai to avoid misrepresentation)

10. Changes to Terms

  • We may update these Terms from time to time. Updates will be posted on our website. Continued use of our services means you accept the updated Terms.

11. Contact Us

For questions or support, contact us at:
📧 Email: support@ashiyanastore.com
📞 Phone: +91 08069378155