Return Policy

πŸ”„ Return Policy – Ashiyana Store

Effective Date: 25/09/2025

At Ashiyana Store, your satisfaction is our priority. If you are not completely happy with your purchase, you may return the product under the conditions below.

1. Eligibility for Returns

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, in original condition, and returned in the original packaging.

  • Proof of purchase (order confirmation, receipt, or invoice) is required.

  • For faster resolution, photo or video evidence of the issue is preferred when raising a return request.

2. Non-Returnable Items

  • Custom-made or personalized products.

  • Sale or clearance items.

  • Used, altered, or damaged products not caused during delivery.

  • Live plants: Due to their perishable nature, live plants may not be returned unless they are damaged or incorrect upon delivery.

3. How to Return

Step 1: Initiate a Return
πŸ“© Email us at support@ashiyanastore.com within 7 days of delivery. Provide your order number and reason for return.

Step 2: Prepare Your Return
πŸ“¦ Pack the item securely in its original packaging, including accessories, manuals, or documents (if any).

Step 3: Ship the Return
🚚 Return shipping details will be provided by our team. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

  • Refunds are processed within 7–10 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

5. Exchanges

  • Exchanges are available only for defective or damaged items.

  • To exchange, return the original item and place a new order for the desired product.

6. Damaged or Defective Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with details and photos/videos.

  • We will arrange a replacement or full refund, based on your preference.

7. Contact Us

For return queries, contact:

πŸ“§ Email: support@ashiyanastore.com
πŸ“ž Phone: +91 08069378155
🏠 Address: Nav Youak Society, Asalfa Village, N S S Road, Mumbai – 400084, Maharashtra, India

🌱 Thank you for shopping at Ashiyana Store! We value your trust and strive to give you the best experience. πŸŒΏπŸ’š