Cancellation & Refund Policy
1. Cancellation Policy
Order Cancellation
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Customers can cancel their orders within 24 hours of purchase.
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To cancel an order, contact our customer service at:
π§ Email: support@ashiyanastore.com
π Phone: +91 80695 78006
π Note: If the order has already been shipped, cancellation will not be possible. In such cases, please refer to our Return Policy.
2. Refund Policy
Eligibility for Refunds
π° Refunds are available for defective or damaged items received upon delivery.
π¦ Items must be unused, in their original condition, and in original packaging.
π© Refund requests must be made within 7 days of receiving the product.
Refund Process
1οΈβ£ Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
2οΈβ£ If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
Return Shipping
π Customers are responsible for return shipping costs.
π« Shipping charges are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.
Non-Refundable Items
β Perishable goods such as plants and flowers cannot be returned.
β Sale or clearance items are non-refundable.
3. Late or Missing Refunds
If you havenβt received your refund yet:
π First, check your bank account.
π³ Then, contact your credit card companyβit may take some time for the refund to be officially posted.
π¦ Next, contact your bank, as processing times can vary.
π© If youβve done all of this and still havenβt received your refund, please email us at support@ashiyanastore.com.
4. Exchanges
π We only replace items if they are defective or damaged.
π§ To request an exchange, email us at support@ashiyanastore.com.
π Send your item to:
π Nav Youak Society, Asalfa Village, N S S Road, Mumbai - 400084, Maharashtra, India
5. Contact Us
For any questions or further assistance, please reach out to our customer service team:
π§ Email: support@ashiyanastore.com
π Phone: +91 80695 78006
Thank you for choosing Ashiyana Store! We value your trust and aim to provide the best shopping experience. πΏπ