Cancellation & Refund Policy

πŸ“¦ Cancellation & Refund Policy – Ashiyana Store

Effective Date: 25/09/2025

We want you to have a smooth and worry-free shopping experience with Ashiyana Store. Please read our cancellation, return, and refund terms below.

1. Cancellation Policy

  • Orders can be cancelled within 24 hours of purchase by contacting our customer support team.

  • Once an order has been shipped, cancellation will not be possible. In such cases, please refer to our Return & Refund Policy.

πŸ“§ Email: support@ashiyanastore.com
πŸ“ž Phone: +91 08069378155

2. Refund Policy

Eligibility

  • Refunds are available for items that arrive defective, damaged, or incorrect.

  • Refund requests must be made within 7 days of delivery.

  • Items must be unused, in their original condition and packaging.

  • For faster resolution, please provide photo or video evidence of the issue when contacting support.

Refund Process

  1. Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.

  2. If approved, your refund will be processed to the original payment method within 7–10 business days.

Return Shipping

  • Customers are responsible for the return shipping costs.

  • Shipping charges are non-refundable.

Non-Refundable Items

  • Due to the perishable nature of live plants, returns may not be accepted unless they are damaged or incorrect upon delivery.

  • Sale, discounted, or clearance items are final and non-refundable.

3. Late or Missing Refunds

If you have not received your refund yet:

  • First check your bank account.

  • Then contact your credit card company (it may take some time for processing).

  • Next, contact your bank as processing times vary.

  • If you have done all of this and still haven’t received your refund, please email us at support@ashiyanastore.com.

4. Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, email us at support@ashiyanastore.com.

  • Return address:
    Nav Youak Society, Asalfa Village, N S S Road, Mumbai – 400084, Maharashtra, India

5. Contact Us

For cancellation, refund, or exchange queries, contact our support team:
πŸ“§ Email: support@ashiyanastore.com
πŸ“ž Phone: +91 08069378155

🌱 Thank you for choosing Ashiyana Store. We value your trust and aim to provide the best shopping experience. πŸŒΏπŸ’š