Cancel & Refund
Cancel & Refund Policy
Cancellation Policy
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Order Cancellation:
- Customers can cancel their orders within 24 hours of purchase.
- To cancel an order, please contact our customer service at "Support@ashiyanastore.com" or "+91 080695 78006" with your order details.
- If the order has already been shipped, cancellation will not be possible. In such cases, please refer to our return policy.
Refund Policy
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Eligibility for Refunds:
- Refunds are available for items that are defective or damaged upon arrival.
- To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a refund, please contact our customer service within 7 days of receiving the product.
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Process for Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return Shipping
- Customers are responsible for paying the return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Refundable Items
- Several types of goods are exempt from being returned. Perishable goods such as plants and flowers cannot be returned.
- Only regular priced items may be refunded; sale items cannot be refunded.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at "Support@ashiyanastore.com".
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at "Support@ashiyanastore.com" and send your item to: "Nav Youak Society Asalfa Village N S S Road 400084 Mumbai Maharashtra, INDIA".
For any further questions or assistance, please contact our customer service team at "+91 080695 78006".