Understanding Ashiyana Store's return and refund policy is crucial for a smooth shopping experience. Here are some frequently asked questions to help you navigate our policies with ease.
What is Ashiyana Store's return policy?
Ashiyana Store offers a hassle-free return policy for your convenience. If you are not satisfied with your purchase, you can return the item within 7 days of delivery. The product must be in its original condition, unused, and in its original packaging.
How do I initiate a return?
To initiate a return, please contact our customer support team at support@ashiyanastore.com with your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable plants, customized products, and items marked as non-returnable on the product page. Please review the product details before making a purchase.
How will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original payment method within 7-10 business days. You will receive an email confirmation once the refund is issued.
Can I exchange an item?
Yes, we offer exchanges for eligible items. Please contact our customer support team to request an exchange. The exchanged item must be of equal or lesser value, or you can pay the difference for a higher-value item.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or refund as per your preference.
Is there a restocking fee?
No, Ashiyana Store does not charge a restocking fee for returns. We strive to make the return process as straightforward and customer-friendly as possible.
Who pays for return shipping?
The cost of return shipping is the responsibility of the customer unless the item was received damaged or incorrect. In such cases, Ashiyana Store will cover the return shipping costs.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. Please contact our customer support team to process the cancellation. Orders cannot be canceled once they have been shipped.
For any other questions or concerns, please reach out to our customer support team. We are here to ensure you have a pleasant shopping experience with Ashiyana Store.
